Subject: Ticket Assigned - Conversation with asha john
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 25 Oct 2022 22:13:12 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asha john asha john                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  asha john Bot:  Hi asha john, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4691974597 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97433558691            02:00 AM, 26th Oct                     asha john                    Ok. Thanks           02:00 AM, 26th Oct                   Mohammed                   Hi Asha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:01 AM, 26th Oct                     asha john                    Hi!!! I placed an order this evening and the amount has been deducted from my debit card           02:01 AM, 26th Oct                     asha john                    But I got an email from Max that my order could not be processed and money has not been deducted.           02:01 AM, 26th Oct                   Mohammed                   Please allow me a moment to check this for you.           02:01 AM, 26th Oct                     asha john                    I need clarification on the same           02:02 AM, 26th Oct                     asha john                    Alright           02:02 AM, 26th Oct                     asha john                    Are you still there?           02:04 AM, 26th Oct                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4691974597) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4691974599).           02:04 AM, 26th Oct                     asha john                             02:05 AM, 26th Oct                     asha john                    So the order is confirmed is it?           02:05 AM, 26th Oct                   Mohammed                   Yes, your order confirmed successfully under new number 4691974599           02:06 AM, 26th Oct                     asha john                    If so, can you send me a mail of confirmation?           02:06 AM, 26th Oct                     asha john                    Are you there?           02:08 AM, 26th Oct                     asha john                    ?           02:08 AM, 26th Oct                   Mohammed                   We will send you the confirmation via your email address [email-masked]           02:10 AM, 26th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           02:11 AM, 26th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5052726