Subject: Note Added - [#4975214] need esc status
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 20:09:44 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975214    Subject:  need esc status   Requester: hi    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
	<div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Sohai,</div>
<div><br></div>
<div dir="ltr">We have checked and found that shared order is already delivered. Kindly check below screenshot.</div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMjY1MjE0NzMsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.g5k8OO0QG9BR6HOJMGDhSr23xHB5R9o7Og8_nkDcBuQ" style="width: auto" class="fr-fic fr-fil fr-dib" data-id="24126521473"></div>
<div><br></div>
<div dir="ltr">
<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 340556 closure. Below is the summary for your reference.</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Issue Raised:-</strong> status update request</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Solution Provided:-</strong> conveyed to the user that order already delivered</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Root Cause or RCA id:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Is Permanent Solution Required:-</strong> NA</span></div>
<div><span rel="tempredactor" dir="ltr"><strong>Permanent Solution (If Any):-</strong> NA</span></div>
<div>
<span rel="tempredactor" dir="ltr"><strong>JIRA ID:-</strong> NA</span><br>
</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>
<span rel="tempredactor">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span><br>
</div>
<div><span rel="tempredactor">Please provide your valuable feedback.</span></div>
<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
</div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/340556" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/340556</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
<div> </div>
<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif'>
<i style="font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">Vaibhav Thathola</i><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span><i style="box-sizing: border-box; font-size: small; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">ll </i><i style="box-sizing: border-box; font-size: small; color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">Technical Engineer ll Support </i><div>
<a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: small" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a> <span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="420" height="96px" data-height="96" style="box-sizing: border-box; cursor: pointer; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 33, 36); width: 468.837px" class="fr-fic fr-dii">
</div>
</div></div></div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 23 Oct at  1:22 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Dear Sohaib,</div>
<div><br></div>
<div dir="ltr">
<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap'>Greeting from FarEye! </span></div>
<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap' dir="ltr">​<br></span></div>
<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap' dir="ltr">We have received your concern regarding the status update. </span></div>
<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap'>We are working on the same and will revert you back as soon as we have an update or need any details to proceed further.</span></div>
<div>
<span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap' dir="ltr">​</span><br>
</div>
</div>
<div>
<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/340556" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/340556</a></span>
</div>
<br>
</div>
<div dir="ltr">
<div><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Thanks and Regards,</span></div>
<div style="box-sizing: border-box; word-break: break-word; display: inline">
<div><div style="box-sizing: border-box; word-break: break-word; display: inline">
<span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Shashi Kumar </span><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)"> </span>
</div></div>
<div><div style="box-sizing: border-box; word-break: break-word; display: inline"><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)">Technical Engineer </span></div></div>
<div><br></div>
<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; font-family: tahoma, sans-serif">- Enabling Digital LogisticsFarEye</span></a></div>
<div>
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px; font-family: "trebuchet ms", arial, sans-serif'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px">Call: </span></span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250)'>+91 70-6595-6595 </span></span><span style="font-size: 14px; font-family: Roboto, sans-serif; color: rgb(32, 33, 36); white-space: pre-wrap; background-color: rgba(32, 33, 36, 0.04)">|| </span><a dir="ltr" href="http://www.getfareye.com/" rel="noreferrer" style="font-size: 14px; font-family: Roboto, sans-serif; background-color: rgba(32, 33, 36, 0.04); -webkit-tap-highlight-color: transparent; white-space: pre-wrap" target="_blank">www.getfareye.com</a> <span style="font-size: 14px; font-family: Roboto, sans-serif; color: rgb(32, 33, 36); white-space: pre-wrap; background-color: rgba(32, 33, 36, 0.04)">||</span><div style="box-sizing: border-box; word-break: break-word; overflow: auto">
<table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; font-family: "Times New Roman"; font-size: medium'><tbody style="box-sizing: border-box; font-size: 16px"><tr style="box-sizing: border-box; font-size: 16px">
<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><img src="https://ci3.googleusercontent.com/proxy/O1sxbJXK84zDuZxblwfrnrBH1gH5DFhF9FZcKNQoIgVfdzfJF10JeovJXt8eobnbV6m_uWW6cmpe6dv5l4rQJdURNoVg3FpvsTsIHfDYNZw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/logo.jpg" alt="FarEye" width="120" style="box-sizing: border-box; cursor: pointer; font-size: 13px" class="fr-fic fr-dii"></td>
<td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal" width="100%"><tbody style="box-sizing: border-box; font-size: 13px">
<tr style="box-sizing: border-box; font-size: 13px"><td bgcolor="F5C01B" style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"><table border="0" cellpadding="0" cellspacing="0" style="word-break: normal" width="100%"><tbody style="box-sizing: border-box; font-size: 13px"><tr style="box-sizing: border-box; font-size: 13px">
<td style="box-sizing: border-box; padding: 0px; font-size: 10px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center" width="100">
<img src="https://ci3.googleusercontent.com/proxy/3u3m4nxRivBcIktCNGgVCAZzk1HhxFS_yDPsML4pnvboCkkvxWYDNpXBfd5esXswSjMMdevhEMHYaaRhLhYDJfbVvNEID7OgZYEupoN83SfxRf4=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/gartner.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; font-size: 10px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-weight: bold; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions<div></div>
</div>
</td>
<td style="box-sizing: border-box; padding: 0px; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; font-size: 10px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
</td>
<td style="box-sizing: border-box; padding: 0px; font-weight: bold; font-size: 10px; font-family: arial; text-align: center" width="100">
<img src="https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; font-size: 10px" class="fr-fic fr-dii"><div>Recognized</div>
</td>
</tr></tbody></table></td></tr>
<tr style="box-sizing: border-box; font-size: 13px"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; font-size: 11px; font-family: arial; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
</tbody></table></td>
</tr></tbody></table>
<div></div>
<table border="0" cellpadding="0" cellspacing="0" style='word-break: normal; font-family: "Times New Roman"; font-size: medium'><tbody style="box-sizing: border-box; font-size: 16px">
<tr style="box-sizing: border-box; font-size: 16px"><td style="box-sizing: border-box; padding: 0px; font-size: 1px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center"></td></tr>
<tr style="box-sizing: border-box; font-size: 16px">
<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center"><a href="https://www.facebook.com/GetFarEye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/mCz4Naj7Zw0iCKBY29FVx84tZ4njN2gdZmUmW6u8OYhewGHBEvDXlOqLqp3wSNkQgjNXW_Wp5fqmksTU0HUhXM1zJMY7eWIReYEn2EOfrckCPtg=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-02.png" alt="facebook" width="20" style="box-sizing: border-box; font-size: 13px" class="fr-fic fr-dii"></a></td>
<td width="10" style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"></td>
<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center"><a href="https://www.youtube.com/fareyeinaction" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/dhwolIOkAIS28rRVkWybQ4NI_hK9D8Ws__elQ6QaYyObuLqONzOgEoG7lUP0yLzNPAHb-Y8HcPn4_y7viQY4_C-8uT_CWjX0Ed5y7RVQ35-KaBY=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-03.png" alt="Youtube" width="20" style="box-sizing: border-box; font-size: 13px" class="fr-fic fr-dii"></a></td>
<td width="10" style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"></td>
<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/2kjJKrHn_P0SuygpLV4cdXEfiVUr6fbawAoeOz-GJzYoegk_Svck6V-Btk78uaOa9Trp9AwEbJshxx6Pjy7ByZfWyA5UQBda_A4HHHHfdyVZq1s=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-04.png" alt="Twitter" width="20" style="box-sizing: border-box; font-size: 13px" class="fr-fic fr-dii"></a></td>
<td width="10" style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif"></td>
<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; text-align: center"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/nvcRal-LThajUdiOO_renVFKlGLxHtbH1XTGtDeIRkeebxVVA0KuyB60CCzCXVrKwWRZFNAF4InR-aLbVJcgO8zxZe1eePdEhUItYOOdI-dEdxE=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-05.png" alt="Linkedin" width="20" style="box-sizing: border-box; font-size: 13px" class="fr-fic fr-dii"></a></td>
</tr>
</tbody></table>
<div></div>
</div>
</div>
<br>
</div>
</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sun, 23 Oct at  1:17 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team</div>
<div><br></div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box"><strong dir="ltr">GENTLE REMINDER.</strong></div>
<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">
<br>Problem Statement: update order status <br><br>Order Date :  Oct 7, 2022<br>Order ID: 9589293905<br>Tracking ID: FC100722001529<br><br>The customer has confirmed to us that received the order on Oct 7 08:36 PM .kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 8 Oct at 11:38 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Problem Statement: update order status <br><br>Order Date :  Oct 7, 2022<br>Order ID: 9589293905<br>Tracking ID: FC100722001529<br><br>The customer has confirmed to us that received the order on Oct 7 08:36 PM .kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Sohaib</div>
</div></div>
                          </span>
</blockquote>
                        </div>
</div>

<br>

</div>

                          </span>
</blockquote>
                        </div>
</div>
                          </span>
</blockquote>
                        </div>
</div>

	

</div>