Subject: Note Added - [#4975214] need esc status
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 19:53:04 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4975214    Subject:  need esc status   Requester: hi    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sohaib,</div>
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<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap'>Greeting from FarEye! </span></div>
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<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap' dir="ltr">We have received your concern regarding the status update. </span></div>
<div><span style='color: rgb(32, 33, 36); font-family: Roboto, arial, sans-serif, "trebuchet ms", arial, sans-serif; white-space: pre-wrap'>We are working on the same and will revert you back as soon as we have an update or need any details to proceed further.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/340556" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/340556</a></span>
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<div><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Thanks and Regards,</span></div>
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<span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap">Shashi Kumar </span><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)"> </span>
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<div><div style="box-sizing: border-box; word-break: break-word; display: inline"><span style="color: rgb(32, 33, 36); font-family: Roboto, sans-serif; font-size: 14px; white-space: pre-wrap; background-color: rgb(255, 255, 255)">Technical Engineer </span></div></div>
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<div><a href="http://www.getfareye.com/" rel="noreferrer" style="font-weight: 700; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; font-family: tahoma, sans-serif">- Enabling Digital LogisticsFarEye</span></a></div>
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                            On
                            Sun, 23 Oct at  1:17 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Hi Team</div>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box"><strong dir="ltr">GENTLE REMINDER.</strong></div>
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<br>Problem Statement: update order status <br><br>Order Date :  Oct 7, 2022<br>Order ID: 9589293905<br>Tracking ID: FC100722001529<br><br>The customer has confirmed to us that received the order on Oct 7 08:36 PM .kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team</div>
<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Sat, 8 Oct at 11:38 AM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Team</div>
<div dir="ltr">​<br>
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<div dir="ltr">Problem Statement: update order status <br><br>Order Date :  Oct 7, 2022<br>Order ID: 9589293905<br>Tracking ID: FC100722001529<br><br>The customer has confirmed to us that received the order on Oct 7 08:36 PM .kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Sohaib</div>
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