Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Oct 2022 17:13:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc rivitha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rivitha Bot:  Hi rivitha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9591424129 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545562129            09:05 PM, 22nd Oct                   Mohammed                   Hi Rivitha, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:05 PM, 22nd Oct                     rivitha                    Hi , my order number is 9591424129. It is supposed to get delivered today .The status is showing as shipped from evening but it is not delivered yet           09:06 PM, 22nd Oct                     rivitha                    Could you please check on this delay           09:06 PM, 22nd Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:07 PM, 22nd Oct                     rivitha                    Yes sure           09:07 PM, 22nd Oct                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:08 PM, 22nd Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to ship and deliver your order to you ASAP           09:08 PM, 22nd Oct                     rivitha                    So i will be receiving it today ??           09:09 PM, 22nd Oct                   Mohammed                   We will do our best to deliver your order soon enough           09:09 PM, 22nd Oct                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           09:10 PM, 22nd Oct                     rivitha                    Okay thanks .           09:10 PM, 22nd Oct                   Mohammed                   Do you have any other inquiries that we can help with?           09:10 PM, 22nd Oct                     rivitha                    No           09:11 PM, 22nd Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 PM, 22nd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5038397