Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 10:01:55 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Centrepoint  team,</div>
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<div>Thank you for your kind response.</div>
<div>I will go this evening to try but did you just mention shoe mart? </div>
<div>Do I need to go to shoe mart store or Centrepoint store?</div>
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<br><br><div dir="ltr">Best Regards<div>Mayami Raingam</div>
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<div>On 21 Oct 2022, at 01:49, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Mayami,<br><br>Thank you for getting in touch with us.<br><br>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. <br><br>As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>​For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br><br>We thank you for your understanding and cooperation. ​<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5028808