Subject: New Reply Received - Fw: Sorry, your order was not processed=0A
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 20 Oct 2022 10:17:14 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Fw: Sorry, your order was not processed
  Ticket comment <div>Hi,<br><br><br>Many thanks for your swift response.<br>It's sorted out now.<br><br><br>Regards,<br>Umair<br>
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<br><br>-------- Original Message --------<br>Subject: Re: [#5023251] - Fw: Sorry, your order was not processed=0A<br>
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<div>From: Max <br>To: [email-masked]<br>CC: <br><br><br>
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<div dir="ltr"><div dir="ltr">Hi Umair,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1690998588) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1690997651).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br><br>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Thank you for shopping with us and have a great day! Stay Safe!<br><br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Max </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023251