Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 20:43:58 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc ashok kumar                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ashok kumar Bot:  Hi ashok kumar, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0582786686            12:26 AM, 20th Oct                   Mohammed                   Hi Ashok, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:26 AM, 20th Oct                   Mohammed                   As we can see, you are contacting us regarding the return policy           12:28 AM, 20th Oct                   Mohammed                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:28 AM, 20th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           12:30 AM, 20th Oct                     ashok kumar                    Yes           12:31 AM, 20th Oct                     ashok kumar                    I never got the refund for the Item Solid Shirt with Long Sleeves and Patch Pocket Color: Grey Size: 17 Quantity: 1           12:31 AM, 20th Oct                     ashok kumar                    Hi  Tawfik           12:33 AM, 20th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:33 AM, 20th Oct                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 205.75) on (10/18/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:35 AM, 20th Oct                     ashok kumar                    Sure           12:35 AM, 20th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           12:36 AM, 20th Oct                     ashok kumar                    The delivery boy didn’t collected the item, we went to store to return it however executive said the refund is already processed so they cannot take the return           12:37 AM, 20th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and you will be contacted regarding the same ASAP           12:39 AM, 20th Oct                     ashok kumar                    Okie thank you.. any reference number for this interaction           12:40 AM, 20th Oct                   Mohammed                   We will provide you the details via your email address           12:43 AM, 20th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:43 AM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023964