Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 19:42:42 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Hello                    Where is my order           11:28 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:28 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Hello Hello , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:28 PM, 19th Oct                     Hello                    Hello           11:28 PM, 19th Oct                   Centrepoint UAE whatsapp bot                    Hi Hello , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:28 PM, 19th Oct                     Hello                    5           11:28 PM, 19th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:28 PM, 19th Oct                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:29 PM, 19th Oct                     Hello                    Where is my order           11:29 PM, 19th Oct                     Hello                    ?           11:30 PM, 19th Oct                   Mohammed                   Please allow me a moment to check this for you.           11:31 PM, 19th Oct                     Hello                    Ok           11:31 PM, 19th Oct                   Mohammed                   Could you please confirm if this is your correct mobile number +971555704173?           11:32 PM, 19th Oct                     Hello                    Yes           11:32 PM, 19th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           11:33 PM, 19th Oct                     Hello                    What's this  behaviour           11:34 PM, 19th Oct                     Hello                    Last two am waiting for my order           11:35 PM, 19th Oct                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:36 PM, 19th Oct                   Mohammed                   We will do our best to deliver your order to you soon enough           11:36 PM, 19th Oct                   Mohammed                   We appreciate your patience.           11:36 PM, 19th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           11:40 PM, 19th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:42 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023841