Subject: Ticket Assigned - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 18:30:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc rahma                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi rahma, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9590870371 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:21 PM, 19th Oct                     rahma                    Whwn i will collect my order plz becaise i will travel 21 ocyobee           10:21 PM, 19th Oct                   Mohammed                   Hi Rahma, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:21 PM, 19th Oct                     rahma                    October**           10:21 PM, 19th Oct                   Mohammed                   Please allow me a moment to check this for you.           10:23 PM, 19th Oct                     rahma                    Ok           10:23 PM, 19th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:23 PM, 19th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           10:24 PM, 19th Oct                     rahma                    When the date i will collect it           10:25 PM, 19th Oct                   Mohammed                   We will get back to you soon enough           10:26 PM, 19th Oct                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           10:27 PM, 19th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           10:27 PM, 19th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:30 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023676