Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 18:26:01 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc dhanyakumar jain                    Customer:  Hello.. Actually the order is already picked up Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dhanyakumar jain, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 PM, 19th Oct                     dhanyakumar jain                    My return order is picked up but refund is not yet credited Can you please check           10:15 PM, 19th Oct                     dhanyakumar jain                             10:16 PM, 19th Oct                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:16 PM, 19th Oct                     dhanyakumar jain                    My return order is picked up but refund is not yet credited Can you please check           10:17 PM, 19th Oct                   Mohammed                   As we have checked, the items haven't picked up yet by our courier partner           10:17 PM, 19th Oct                     dhanyakumar jain                             10:17 PM, 19th Oct                     dhanyakumar jain                    It is actually picked up..           10:18 PM, 19th Oct                     dhanyakumar jain                    There was some issue with return earlier so a separate complaint was raised and the person had come to pick up           10:19 PM, 19th Oct                     dhanyakumar jain                    Items are not with me now..           10:19 PM, 19th Oct                   Mohammed                   Could you please provide us with a return slip or the tracking number so we can assist you further           10:20 PM, 19th Oct                     dhanyakumar jain                    Where can i find that?           10:21 PM, 19th Oct                     dhanyakumar jain                    Rp100122001789           10:21 PM, 19th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:22 PM, 19th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           10:23 PM, 19th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:25 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023660