Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 18:00:59 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0589340853            09:43 PM, 19th Oct                     hello                    hello           09:45 PM, 19th Oct                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:45 PM, 19th Oct                     hello                    ok           09:45 PM, 19th Oct                     hello                    i have issue with my return request           09:46 PM, 19th Oct                     hello                    i have requested for return           09:46 PM, 19th Oct                     hello                    now its 14 days we have requested           09:47 PM, 19th Oct                     hello                    no one came for pickup           09:48 PM, 19th Oct                     hello                    you there ?           09:48 PM, 19th Oct                   Mohammed                   Could you please share your exact order number so that I can assist you further?           09:48 PM, 19th Oct                     hello                    9589014027           09:49 PM, 19th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 PM, 19th Oct                     hello                    ok sure           09:51 PM, 19th Oct                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:52 PM, 19th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:52 PM, 19th Oct                     hello                    i want a solution now           09:52 PM, 19th Oct                     hello                    right now           09:52 PM, 19th Oct                     hello                    iam fedup with your extremely horrible service           09:53 PM, 19th Oct                     hello                    ????????           09:56 PM, 19th Oct                     hello                    ???           09:56 PM, 19th Oct                   Mohammed                   We sincerely apologize for any inconvenience caused however, we will do our best to solve it ASAP           09:58 PM, 19th Oct                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           09:58 PM, 19th Oct                     hello                    ok           09:59 PM, 19th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           09:59 PM, 19th Oct                     hello                    no           09:59 PM, 19th Oct                     hello                    very bad service           09:59 PM, 19th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5023583