Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 17:30:48 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div><br></div>
<img class="ymail-preserve-class inline-image-guid-8C1CC3E1-166A-4BC7-ADBD-07DADC2B0C0F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjY3OTE2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q2qh7ya5Zg3q6b1r8Jjo6aiBduxumU1jYhrz21Pjkq8" data-id="2044002679166" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span>Items still showing in Splash App  checkout basket however as you mentioned order already placed. I haven’t got any notifications of items delivery nor Pick up <div>Kindly check and confirm </div>
<div><br></div>
<div>Awaiting for your response </div>
<div><br></div>
<div>Regards,</div>
<div>Mahesh Raman<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, October 17, 2022, 9:19 PM, Splash &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv1396258169"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div>Hi Mahesh,</div>
<div dir="ltr">
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9590615556) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9590615565).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div dir="ltr">Thank you for shopping with us and have a great day! Stay Safe!</div>
</div>
<div><br></div>
</div>
<div style="margin-top:0px" dir="ltr">Thank You,<br style=""><span style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important'>Splash </span>Support Team.</div>
</div>

	

</div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5014887