Subject: Ticket Assigned - Late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 16:23:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery Malik                    3           10:29 PM, 09th Oct                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:29 PM, 09th Oct                   MAX UAE whatsapp bot                    Hello Malik , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:29 PM, 09th Oct                     Malik                    5           10:29 PM, 09th Oct                   MAX UAE whatsapp bot                    Hi Malik , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:29 PM, 09th Oct                     Malik                    5           10:29 PM, 09th Oct                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:29 PM, 09th Oct                   mazen                   Hi  Malik, thank you for contacting us. This's Mazen We would be happy to help you.           10:29 PM, 09th Oct                   mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:30 PM, 09th Oct                   mazen                   Is this contact number is correct  +971528425108?           10:30 PM, 09th Oct                     Malik                    Yes           10:30 PM, 09th Oct                   mazen                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           10:31 PM, 09th Oct                   mazen                   I can see that delivery of this order has taken longer than our normal delivery time.           10:31 PM, 09th Oct                   mazen                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. We request you to please allow us some time so we can work on this and do the needful.           10:31 PM, 09th Oct                     Malik                    I have booked  my orders  9589302092  some of items are canceled  but the amount is same showing in delivery  status           10:32 PM, 09th Oct                   mazen                   We are truly sorry for the inconvenience caused to you. The items in your order went out of stock, so we've partially shipped your order           10:33 PM, 09th Oct                   mazen                   . You are still going to receive the remaining items.           10:33 PM, 09th Oct                     Malik                    So what shoud i do because  rhe amount is same 745 Aed and some of items are not included           10:34 PM, 09th Oct                     Malik                    Mean the cancl items bill also added in it           10:35 PM, 09th Oct                   mazen                   we've partially shipped your order and the invoice has been amended Once this order has been shipped out you will receive an email for amended  invoice           10:36 PM, 09th Oct                   mazen                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            10:37 PM, 09th Oct                     Malik                    Ok but the previous  email  address  is not with me i don't  know  his password           10:37 PM, 09th Oct                     Malik                    Ok thanks add my email  address if possible  [email-masked]           10:38 PM, 09th Oct                   mazen                   we’ll do our best to sort this out quickly. we will be on touch with you and contact you on your email           10:38 PM, 09th Oct                     Malik                    Thanks           10:38 PM, 09th Oct                   mazen                   Do you have any other inquiries that we can help with?           10:39 PM, 09th Oct                     Malik                    Thank you so much           10:39 PM, 09th Oct                   mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4983096