Subject: Ticket Assigned - Conversation with juweriya fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 16:23:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juweriya fatima juweriya fatima                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi juweriya fatima, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9589346702 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:25 PM, 09th Oct                     juweriya fatima                    Ok           06:25 PM, 09th Oct                   Aya                   Hello Juweriya, I am Aya, thank you for contacting us. how may I help you today.           06:26 PM, 09th Oct                   Aya                   we can see that you have contacted regarding your order 9589346702           06:26 PM, 09th Oct                     juweriya fatima                    I had placed an order 7 October           06:26 PM, 09th Oct                     juweriya fatima                    When will be my order ready for collection           06:27 PM, 09th Oct                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:27 PM, 09th Oct                   Aya                   we will get in touch with you at the soonest we can           06:28 PM, 09th Oct                   Aya                   Is there anything else may I assist you?           06:28 PM, 09th Oct                     juweriya fatima                    Nobody has contacted me since yesterday           06:28 PM, 09th Oct                   Aya                   please allow us the time and we will do the needful           06:28 PM, 09th Oct                     juweriya fatima                    I m getting this same responce from your team           06:28 PM, 09th Oct                   Aya                   please accept our full apology for the delay           06:29 PM, 09th Oct                   Aya                   Please give us some time, because the issue has been escalated to the concerned team, and they will do their best to help you properly.           06:29 PM, 09th Oct                   Aya                   Is there anything else may I assist you?           06:29 PM, 09th Oct                     juweriya fatima                    Where is the my order its showing processing since yesterday           06:29 PM, 09th Oct                   Aya                   please accept our full apology for this delay           06:31 PM, 09th Oct                   Aya                   we will check this and get back to you at the soonest we can           06:31 PM, 09th Oct                     juweriya fatima                    Madam i spoke to one of your colleague he said the order is shipped from ware house and today i will get message to collect the order           06:31 PM, 09th Oct                   Aya                   yes please allow us the time so that we can process the order as we will raise this issue in order to process it at the soonest           06:32 PM, 09th Oct                     juweriya fatima                    Ok madam           06:32 PM, 09th Oct                     juweriya fatima                    Thank you           06:33 PM, 09th Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 09th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4981944