Subject: Ticket Assigned - Conversation with Dalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 16:23:02 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dalia Dalia                    Dear All,  I bought the above mentioned items from Al Ghurair Centre-Dubai on 19-09-2022, and it was delivered to my house on 22-09-2022, unfortunately the swing is not working with the battery nor the adapter, kindly assist. Please see attached receipt.image2.jpeg  image1.jpeg Best Regards  Dalia Ahmed           02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 01st Oct                     Dalia                             02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 01st Oct                     Dalia                             02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:46 PM, 01st Oct                     Dalia                    1           02:46 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    Hello Dalia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:46 PM, 01st Oct                     Dalia                    2           02:47 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:47 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:47 PM, 01st Oct                     Dalia                    2           02:47 PM, 01st Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:47 PM, 01st Oct                     Dalia                    1           02:47 PM, 01st Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:47 PM, 01st Oct                     Dalia                    Daliafattah5@gmail           02:48 PM, 01st Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:48 PM, 01st Oct                     Dalia                    [email-masked]           02:49 PM, 01st Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:49 PM, 01st Oct                     Dalia                    Okay           02:49 PM, 01st Oct                   Mais                   Hi Dalia,Thank you for contacting us. My name is Mais,I will be happy to assist you.           02:51 PM, 01st Oct                   Mais                   Sorry for the delay           02:55 PM, 01st Oct                   Mais                   Can you please specify your inquiry to support you further?           02:56 PM, 01st Oct                     Dalia                    Dear All,  I bought this items from Al Ghurair Centre-Dubai on 19-09-2022, and it was delivered to my house on 22-09-2022, unfortunately the swing is not working with the battery nor the adapter, kindly assist.           02:57 PM, 01st Oct                     Dalia                             02:57 PM, 01st Oct                     Dalia                             02:57 PM, 01st Oct                   Mais                   Can you please confirm if you have purchase it from the online or from the store ?           02:58 PM, 01st Oct                     Dalia                    From store           03:00 PM, 01st Oct                     Dalia                    They delivered it to me after 3 days from purchasing           03:01 PM, 01st Oct                   Aya                   we kindly ask you to please visit the store in order to check with them and to be fully assisted           03:02 PM, 01st Oct                   Aya                   Is there anything else may I assist you?           03:04 PM, 01st Oct                     Dalia                    I can’t take it to the store           03:04 PM, 01st Oct                     Dalia                    Kindly send any one for maintenance           03:04 PM, 01st Oct                     Dalia                    It is been delivered to my house           03:05 PM, 01st Oct                   Aya                   we kindly ask you to please share the purchase invoice- your full name- your contact number so that we can check with the store team in order to be fully assisted           03:06 PM, 01st Oct                     Dalia                             03:07 PM, 01st Oct                     Dalia                    Dalia Abdulfattah Ahmed           03:07 PM, 01st Oct                     Dalia                    0562618900           03:07 PM, 01st Oct                   Aya                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:08 PM, 01st Oct                   Aya                   we will get in touch with you at the soonest we can           03:08 PM, 01st Oct                   Aya                   Is there anything else may I assist you?           03:08 PM, 01st Oct                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4944630