Subject: Ticket Assigned - Conversation with marigold julian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 16:23:00 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marigold julian marigold julian                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marigold julian Bot:  Hi Marigold Julian ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551363566            05:58 PM, 14th Aug                   Aya                   Hello Marigold , I am Aya, thank you for contacting us. how may I help you today.           05:59 PM, 14th Aug                   Aya                   we can see that you have contacted us regarding the return process           06:00 PM, 14th Aug                     marigold julian                    I return 2 items ,1is watch and the other 1 is clothes they pick up already but until now i dont recive my items.is almost 12 days           06:00 PM, 14th Aug                   Aya                   please confirm if this is the intedned order 8181123851           06:01 PM, 14th Aug                     marigold julian                    0806220004698 and 8179998985           06:02 PM, 14th Aug                     marigold julian                    I call the driver but he said he's not yet in her hand.           06:04 PM, 14th Aug                   Aya                   could you please confirm if you have handed these items with the order 8181123851           06:04 PM, 14th Aug                     marigold julian                    No           06:06 PM, 14th Aug                   Aya                   please provide us with the return slip           06:06 PM, 14th Aug                     marigold julian                             06:08 PM, 14th Aug                     marigold julian                             06:08 PM, 14th Aug                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:09 PM, 14th Aug                   Aya                   we will get in touch with you at the soonest           06:09 PM, 14th Aug                   Aya                   Is there anything else may I assist you?           06:09 PM, 14th Aug                     marigold julian                    I have a order but i hold bcoz of this matter.           06:11 PM, 14th Aug                     marigold julian                    By the way thank you.           06:11 PM, 14th Aug                   Aya                   we will do our best to solve this issue on priority.           06:12 PM, 14th Aug                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:13 PM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4729839