Subject: Ticket Assigned - Conversation with ouahid Benchaib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Oct 2022 16:23:01 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ouahid Benchaib ouahid Benchaib                    Hello           01:56 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            01:56 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:56 PM, 22nd Sep                     ouahid Benchaib                    1           01:57 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Hello Ouahid Benchaib , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:57 PM, 22nd Sep                     ouahid Benchaib                    1           01:57 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           01:57 PM, 22nd Sep                     ouahid Benchaib                    **********00003           01:59 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           01:59 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            01:59 PM, 22nd Sep                   Mais                   Hi Ouhaid,Thank you for contacting us. My name is Mais,I will be happy to assist you.           02:06 PM, 22nd Sep                   Mais                   thank you for waiting           02:10 PM, 22nd Sep                   Mais                   Can you please specify your inquiry so that we can support you further?           02:11 PM, 22nd Sep                     ouahid Benchaib                    I did a purchase in Duabi hills branch for baby bed and mattress           02:13 PM, 22nd Sep                     ouahid Benchaib                    Till now I didn’t receive the delivery           02:13 PM, 22nd Sep                   Mais                   Just to be sure I understand you correctly the order was from the store not online?           02:15 PM, 22nd Sep                     ouahid Benchaib                    Yes I purchased from the store           02:15 PM, 22nd Sep                   Mais                   can you please share with us the order invoice?           02:16 PM, 22nd Sep                     ouahid Benchaib                             02:18 PM, 22nd Sep                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           02:20 PM, 22nd Sep                   Mais                   Is there anything else I can assist you with?           02:20 PM, 22nd Sep                     ouahid Benchaib                    Thank you           02:20 PM, 22nd Sep                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           02:23 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4905221