Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 11:24:21 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">In continuation of below mail please find attached my screenshot of messages. <div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjMzOTQwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DTB85t33OMOFjfi8fwt5Lt0kXZAjLXlQaRxcXEUdK_I" data-id="2044002339406" style="max-width: 100%"></div>
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<div>On Fri, Oct 14, 2022 at 3:21 PM Amit Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi there,  </div>
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<div dir="auto">Pls note your courier guy is lying clearly as this number belongs to me and I have not received any call for delivery. </div>
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<div dir="auto">Yesterday again I received two smses, screen shots are attached. </div>
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<div dir="auto">Pls do one thing, call me on same number 0526655829, and take that courier delivery person also. I also wants hear him saying if he has delivered it to me. I want to see how a person can lie for sake of AED 110 worth of clothes which was supposed to be delivered   </div>
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<div dir="auto">Now I really really don’t like to communicate with you guys anymore. Its taking hell lot of time since writting mails and mails just to get my refund of non delivered courier. </div>
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<div dir="auto">I promise once sorted wont buy or let any of my family and friends buy anything from Splash in future. Failure in customer satisfaction and zero in providing customer piece of mind in return and refunds. </div>
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<div dir="auto">Thanks </div>
<div dir="auto">0526655829</div>
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<div dir="ltr" class="gmail_attr">On Thu, Oct 13, 2022 at 10:24 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 4995577</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to your response.</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>——</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Mohammad Tawfik : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Amit,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We have checked and we would like to inform you that our courier team contacted on (+971526655829) and delivered the order on (10/9/22 5:28 PM).<br><br>We request you to please check with your security, family members regarding your order.<br><br>Feel free to get in touch with us for further assistance.</div></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4995577