Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 17:48:56 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           09:26 PM, 07th Oct                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:27 PM, 07th Oct                     User                    Hi tawfik recently i puchase king size bed order number 8186513355           09:28 PM, 07th Oct                     User                    last 26 sep           09:28 PM, 07th Oct                     User                    today i notice side of bed got crack           09:28 PM, 07th Oct                     User                             09:30 PM, 07th Oct                     User                    i dont know what i have to do?           09:30 PM, 07th Oct                     User                    Are you there?           09:32 PM, 07th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:32 PM, 07th Oct                     User                    Ok           09:32 PM, 07th Oct                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:34 PM, 07th Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:34 PM, 07th Oct                     User                    They will come and fix this issue?           09:35 PM, 07th Oct                     User                    are there?           09:38 PM, 07th Oct                   Mohammed                   We will get back to you soon enough           09:39 PM, 07th Oct                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           09:39 PM, 07th Oct                     User                    I have to call your concern to register this issue or this chat is enough to register           09:40 PM, 07th Oct                   Mohammed                   We will directly escalate the issue after closing the chat           09:41 PM, 07th Oct                     User                    Thank you tawfik please fix this issue as soon as possible.           09:42 PM, 07th Oct                   Mohammed                   Do you have any other inquiries that we can help with?           09:44 PM, 07th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 PM, 07th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4974602