Subject: Note Added - [#4921270] Re: Your order invoice is attached
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 07 Oct 2022 15:09:39 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4921270    Subject:  Re: Your order invoice is attached   Requester: Contactshamlan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMD7A76D8C9ECF44DD98B6E76037D04704" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH team to replace this with new piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This is motor issue.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 6 October 2022 9:32 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4921270] - Re: Your order invoice is attached</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Gentle reminder.</span></div>
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Problem Statement:  DAMAGED ITEM<br>
Order Date : Aug 29, 2022<br>
Order ID: 9584131978<br>
Tracking ID: 958413197899990001<br>
Item ID: 162927669 - - Graco Lovin Hug Swing with Mobile<br>
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Assistance Required: Damaged Item<br>
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Issue Description: The customer emailed us informing us that he/she received the item on 02/09/2022 but the item which they received is damaged/ not working properly; the customer also provided us the video of the item showing the issue. <br>
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Now customer is asking for a return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.<br>
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Kindly advise whether this can be escalated to the concept head.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tawfik.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 2 Oct at 2:25 AM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement:  DAMAGED ITEM<br>
Order Date : Aug 29, 2022<br>
Order ID: 9584131978<br>
Tracking ID: 958413197899990001<br>
Item ID: 162927669 - - Graco Lovin Hug Swing with Mobile<br>
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Assistance Required: Damaged Item</span><span style="color:#183247"></span>
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Issue Description: The customer emailed us informing us that he/she received the item on 02/09/2022 but the item which they received is damaged/ not working properly; the customer also provided us the video of the item showing the issue. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Now customer is asking for a return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly advise whether this can be escalated to the concept head.<br>
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Regards,</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4921270:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044001779491'>Graco Love hug gone rogue.mp4</a>