Subject: New Reply Received - Request for return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 19:16:00 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Request for return  Ticket comment <div>Hello i decided to get the items..thank you for your response..i will take the shoes and no need to exchange..thank you for your time and fast response <br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 6 Oct 2022, at 9:34 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Dolly,<br>
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<span style="font-size: 14px">Thank you for getting in touch with us.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br>
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<span rel="tempredactor" style="font-size: 14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</span></div>
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<div dir="ltr"><div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4969223