Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Oct 2022 16:23:56 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">
<span style="font-size:12.8px">Hi,</span><div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Complaint # 4955859</div>
<div dir="auto" style="font-size:12.8px">Order # 9588304761</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">As a regular and old customer, it is very disappointing of getting a treatment like this.</div>
<div dir="auto" style="font-size:12.8px">I have placed the order on 29th September while application was showing each and every items were available.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">However 2 days later, we received a message and email communication that some items are out of stock and had to be cancelled, which was okay with me as it can happened due to overbuying.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Thereafter, there was no communication from your side which leads me to call the customer service.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">On 3rd October we called and we get an update that there is some mistakes from warehouse team, ordered items are available and will be delivered asap. Again that was okay with me noting that there must be so many orders and it will be difficult to deliver on time.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">After waiting 3 days more, we again called customer service as we haven't received any updates which wasn't expected at all. We received an update from another customer service representative that my order has been cancelled fully and refund will be initiated and there was no communication on that.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">It is truly very disappointing to not get an update from your end. We had to chase for an updates and we always got false and inaccurate information.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">It is not above the refund or cancellation, we always have believe in  Max' s products and services and that is the reason we prefer your products.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Considering above incident, I am sorry to say that but we will not prefere to buy anything from Max.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Though it took so much my time to write this but for me it is worthy as this is totally unexpected and unacceptable.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Thank you.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 2 Oct 2022, 3:24 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi parvin,<br><br>
</div>
<div dir="ltr">
<div dir="ltr">
<br style="box-sizing:border-box">Thanks for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing:border-box"> </div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br style="box-sizing:border-box"> </div>
<div>During quality check we found out that these item were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them.<br style="box-sizing:border-box"> </div>
<div dir="ltr">We will not be happy either if you receive bad items in your order 9588304761  , this is the reason why these items were cancelled and you received a notification regarding the same.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Hope this helps and have a great evening! Stay Safe!<br style="box-sizing:border-box"> </div>
<div>Your Friends,<br style="box-sizing:border-box">The Support Team</div>
</div>
<div dir="ltr">
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4943927