Subject: New Reply Received - Order # 9586948867
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 05 Oct 2022 07:47:30 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order # 9586948867  Ticket comment <div>Hello Team,</div>
<div><br></div>
<div>Good morning !</div>
<div>Please note this is a duplicate order. </div>
<div>Kindly refer to order number 9578754459, we have already got a stroller earlier. Below item was order mistakenly as it was saved in the favorites.</div>
<div>Below item is not even opened &amp; in the original packing.</div>
<div><br></div>
<div>Kindly create an exception for the return as I have been a loyal customer with several purchases from last few months.</div>
<div><br></div>
<div>Looking forward for your support &amp; understanding.</div>
<div><br></div>
<div>Regards,</div>
<div>Cyril Dsouza  </div>
<div>+971567146910<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tuesday, October 4, 2022, 10:07 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv4427472536"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Cyril,<br>
</div>
<div><br></div>
<div dir="ltr">
<div dir="ltr"></div>
<div>We apologize for the inconvenience caused.</div>
<div><br></div>
<div dir="ltr">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
<div><br></div>
<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.</div>
<div>Please refer to the below link for any further information on non-returnable items:</div>
<div><br></div>
<div><a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
<div><br></div>
<div dir="ltr">We thank you for your understanding and cooperation.</div>
</div>
<div dir="ltr"><br></div>
</div>
<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Babyshop </span>Support Team.</div>
</div>

	

</div></div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4959831