Subject: New Reply Received - Order#9586918686
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Oct 2022 15:27:29 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order#9586918686  Ticket comment <div>Dear Team, </div>
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<div>The issue is not yet resolved and the vendor want me to send back the old device back to them to Dubai then only they can ship the new device to me <br><br><br>Please make necessary arrangements through centerpoint to get the new device available.</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 4 Oct 2022, at 2:20 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4903263</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi DAIN ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">As per the concerned team your issue has been resolved  ,so please confirm </div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div>Your friends,</div>
<div>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4903263