Subject: Note Added - [#4929053] Order number: 9587922562, food container broken
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Oct 2022 12:36:46 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4929053    Subject:  Order number: 9587922562, food container broken   Requester: Shaily Pinto    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC363262AC3A24D69BFDF022916131B86" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH team to take return &amp; replace with fresh piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAM852877348D604E34A56D33A1293719B7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">FYIA</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer received damage. Please replace with fresh piece on priority.<b></b></span></div>
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<div class="MsoNormal"><b><span style="mso-fareast-language:EN-US">Comments: Supplier damage</span></b></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 28 September 2022 2:29 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Bsu Wml &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4929053] - Order number: 9587922562, food container broken</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: No returnable ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Sep 26, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9578767861</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 160588249 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Damaged Item received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on Sep 27, 2022 but the item which they received is damaged, customer also provided us the video of
 damaged item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for return and refund/ exchange the item. So we request you to your approval if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4929053:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044001361413'>20220927_200128.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044001361414'>20220927_200156.jpg</a>