Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 02 Oct 2022 21:48:30 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  need esc  Ticket comment <div dir="auto">
<span style="font-size:12.8px">Hello. </span><div dir="auto" style="font-size:12.8px">The issue of not being able to locate or add my address still remains after the link was sent to me for the 3rd or 4th time. (Image attached)</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Please consider the follwoing options. </div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">1. Instead of adding my address at the link(which is still not working) i mention it herein for you to update in your system manually.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Marina square</div>
<div dir="auto" style="font-size:12.8px">Bldg 10 ( Mag 5 Residences)</div>
<div dir="auto" style="font-size:12.8px">Flat 1803</div>
<div dir="auto" style="font-size:12.8px">Al Reem island</div>
<div dir="auto" style="font-size:12.8px">Abu dhabi</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">Afroze Arshad</div>
<div dir="auto" style="font-size:12.8px">050 6085626</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">2. I return the item in your Galleria mall Maryah Island Abu Dhabi branch with the same return Id generated by your system.</div>
<div dir="auto" style="font-size:12.8px"><br></div>
<div dir="auto" style="font-size:12.8px">I have raised this concern first on the 18th of Sept, then on the 24th and 29th. Honestly, this is now getting frustating. Please resolve it without any further delay.</div>
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<div dir="auto" style="font-size:12.8px">Thank you</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 28 Sept 2022, 3:40 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Afroze ,<br><br>
</div>
<div dir="ltr"><div>
<div style='box-sizing:border-box;word-break:break-word;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div>​</div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">As per the concerned team the link has been sent again please check your email and fill-in the address details .</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr"> Please feel free to contact us if you have any further questions.</div>
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<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>Support Team</div>
<div></div>
</div></div>
</div></div>

	

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044001322787'>Screenshot_20221003-013920_Centrepoint.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4890650