Subject: Ticket Assigned - need esc
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Oct 2022 20:19:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc priyanka                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  priyanka Bot:  Hi priyanka, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9588410608 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP100122001430     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566870607            12:03 AM, 02st Oct                     priyanka                    Ok           12:03 AM, 02st Oct                   Mohammed                   Hi Priynka, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:05 AM, 02st Oct                     priyanka                    Hello..i had placed an order on 30 sept. The order was dispatched in 2 deliveries..one was express and other normal. Strangely some items of express order ans some from normal order arrived now           12:06 AM, 02st Oct                     priyanka                    9588410608 thats my order number           12:06 AM, 02st Oct                     priyanka                    So jm wonderinf what happened to missing things from express part of this order           12:07 AM, 02st Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:07 AM, 02st Oct                     priyanka                    The tracking link sent doesn't work as well           12:07 AM, 02st Oct                     priyanka                    Thanks for checking           12:08 AM, 02st Oct                     priyanka                    Itmes not arrieved are           12:08 AM, 02st Oct                     priyanka                    Makeup wipes, wallet, 2 hand creams and 2 perfume sprays           12:09 AM, 02st Oct                   Mohammed                   We sincerely apologize for any inconvenience caused,           12:09 AM, 02st Oct                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           12:09 AM, 02st Oct                     priyanka                    Thanks. But do u know where these itmes are?           12:10 AM, 02st Oct                     priyanka                    Have they been dispatched or still lying somewhere in a warehouse?           12:10 AM, 02st Oct                   Mohammed                   The items still with our courier partner and we will inform them to deliver them to you soon enough           12:11 AM, 02st Oct                     priyanka                    Oh ok..thanks           12:11 AM, 02st Oct                     priyanka                    Very strange that non express itmes reached first           12:12 AM, 02st Oct                     priyanka                    So was wondering if the express itmes have been delivered to wrong person           12:12 AM, 02st Oct                   Mohammed                   No, As we have checked the items still with the courier partner and the tracking number is FP100122001430           12:14 AM, 02st Oct                   Mohammed                   Do you have any other inquiries that we can help with?           12:16 AM, 02st Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:18 AM, 02st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4947213