Subject: New Reply Received - Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 22:50:52 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Your products are on the way  Ticket comment <div dir="ltr"><span style="-webkit-text-size-adjust: auto; -webkit-text-stroke-color: rgb(0, 0, 0)"><br>
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<span style="-webkit-text-size-adjust: auto; -webkit-text-stroke-color: rgb(0, 0, 0)">Dear team, </span><br>
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<span class="s1" style="font-kerning: none">Please compare the photo I have attached in the email below with my order and read it carefully before replying back. </span>
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<span class="s1" style="font-kerning: none">The mascara I have received isn’t the same Mascara I ordered! </span>
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<span class="s1" style="font-kerning: none">Yes indeed, I do understand that the items are non-returnable. However, my case is different as you’ve sent me the wrong item!!!</span>
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<span class="s1" style="font-kerning: none">Kindly check the following link &amp; photo for further clarification.  And please forward this to a manager to get in touch before calling consumer protection and opening an official case, as my case is different. </span>
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<div dir="ltr"><b>My order: </b></div>
<div dir="ltr"><a href="https://www.centrepointstores.com/ae/en/Beauty/Makeup/Eyes/Mascaras/LIFESTYLE-Rimmel-Scandaleyes-Lycra-Flex-Mascara/p/161056098" rel="noreferrer">https://www.centrepointstores.com/ae/en/Beauty/Makeup/Eyes/Mascaras/LIFESTYLE-Rimmel-Scandaleyes-Lycra-Flex-Mascara/p/161056098</a></div>
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<div dir="ltr"><b>What I have received: </b></div>
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<div dir="ltr"><b>Green mascara with black cover. It’s a different  product from what I’ve ordered (full green).</b></div>
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<div dir="ltr"><b><img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTIyOTU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ada7ZCTzJlmi5CgMOgVSz4OsEQLspgxYWpTcgauzdjs" data-id="2044001229543"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;
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<b>Date:</b> 1 October 2022 at 2:15:27 AM GST<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> <b>Re: [#4941745] - Your products are on the way</b><br>
<b>Reply-To:</b> Centrepoint &lt;[email-masked]&gt;<br>
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<div dir="ltr">Hi Amna,<br>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">As we can see the item that you receive same the item that you ordered,We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable
 products which explains why you cannot see a return option.</div>
<div> As per the policy, products sold on our website and on our</div>
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<div> stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Please refer to the below link for any further information on non-returnable items:</div>
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<div><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<img id="[email-masked]" alt="Screenshot 2022-10-01 034215.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTIyOTU0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Wu8X9OakhZFf6UBdc9-kl-XzEs5CU8O5pFFZCQ3AxSw" data-id="2044001229544"><img id="[email-masked]" alt="Screenshot 2022-10-01 034229.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTIyOTU0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1YURjD1wy1hCOGP05b4h7qU5YnWXDDRQnoRFumx8Kxo" data-id="2044001229545">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4941745