Subject: Re: Benefit transfer: Order id: 7384903196
From: Nikhil Bishnoi <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 28 Sep 2022 19:20:11 -0700 (MST)

Hi Team, 

Kindly assist us in the below benefit transfer request as the customer is coming on chat on a daily basis. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Muhsin Thai Valappil" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, 23 September, 2022 07:45:45 
Subject: Re: Benefit transfer: Order id: 7384903196 

Hi Team, 

Kindly assist us in the below benefit transfer request. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Escalations Dxbteam" <[email-masked]> 
Cc: "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Muhsin Thai Valappil" <[email-masked]> 
Sent: Sunday, 18 September, 2022 14:44:57 
Subject: Re: Benefit transfer: Order id: 7384903196 

Hi Team, 

Kindly assist us in getting an update on the below request as the customer is coming on chat on a daily basis. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Muhsin Thai Valappil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "Mohmed Ghadiyali" <[email-masked]>, "Mohammad Musaed" <[email-masked]> 
Sent: Saturday, September 17, 2022 3:05:59 PM 
Subject: Re: Benefit transfer: Order id: 7384903196 

Hi Muhsin, 

Kindly assist us in the below benefit transfer request. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohmed Ghadiyali" <[email-masked]> 
To: "Muhsin Thai Valappil" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elbadri" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, September 14, 2022 12:09:29 PM 
Subject: RE: Benefit transfer: Order id: 7384903196 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) <[email-masked]> 
Sent: Wednesday, September 14, 2022 7:56 AM 
To: Mohmed Ghadiyali <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Benefit transfer: Order id: 7384903196 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 19.9 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

9/4/2022 11:51 	

'677950 	

'BENEFIT 	

'675333 	

1 - Purchase 	

'048 	

'20.5 	

'CAPTURED 	

'00 	

'7384903196 	

'202224740749765 	

'224758933307 	

'7 	

'84.255.185.19 	

'e1aa29de-7aa1-4a74-beb3-5617d2b00173 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 12, 2022 3:45 PM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Benefit transfer: Order id: 7384903196 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Please assist us in the below benefit transfer. 

Order id: 7384903196 

Order date: Sep 4 2022 

Refund amount: 19.90 BHD 

Payment method: BENEFIT 

Jira link: ​ [ https://landmark.atlassian.net/browse/REL-159552 | https://landmark.atlassian.net/browse/REL-159552 ] 

Issue description: the customer wants the amount in her account, so we have raised to Jira team to remove the amount from the customer's My Credit, and they informed that the amount has been already removed, so please check and do the needful. 

Thanks for your help! 

Regards, 

Manish 
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