Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 20:00:33 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc RRJ                    hello           11:50 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:50 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:50 PM, 28th Sep                     RRJ                    i just want to ask re my requested return items. no one collected yet           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:51 PM, 28th Sep                     RRJ                             11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:51 PM, 28th Sep                     RRJ                    since last week,  o one collected yet           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:51 PM, 28th Sep                     RRJ                    1           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Hello RRJ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:51 PM, 28th Sep                     RRJ                    2           11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:51 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:51 PM, 28th Sep                     RRJ                    2           11:53 PM, 28th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:53 PM, 28th Sep                     RRJ                    1           11:53 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:53 PM, 28th Sep                     RRJ                    [email-masked]           11:53 PM, 28th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:53 PM, 28th Sep                     RRJ                    ok           11:54 PM, 28th Sep                     RRJ                    i just want to ask re my requested return items. no one collected yet           11:54 PM, 28th Sep                   Mohammed                   Hi Dear, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           11:55 PM, 28th Sep                     RRJ                    i just want to ask re my requested return items. no one collected yet           11:56 PM, 28th Sep                     RRJ                             11:56 PM, 28th Sep                   Mohammed                   We sincerely apologize for any inconvenience caused,           11:57 PM, 28th Sep                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:57 PM, 28th Sep                     RRJ                    pls           11:58 PM, 28th Sep                   Mohammed                   We will do our best to collect the items ASAP           11:59 PM, 28th Sep                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           11:59 PM, 28th Sep                     RRJ                    thats all           11:59 PM, 28th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 AM, 29th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4934997