Subject: Ticket Assigned - Conversation with my name is ruby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 21:15:40 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is ruby my name is ruby                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  my name is ruby Bot:  Hi my name is ruby, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9587716260 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0557724563 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Ruby, Thank you for contacting us. My name is badri , I will be happy to assist you. Agent:  Thank you for waiting for us! We do apologize about the wait time. We are available to assist you. Agent:  We can see that you are contacting us for the Order ID  .9587716260 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:11 AM, 28th Sep                   Mohammed                   Hi Ruby , Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:12 AM, 28th Sep                     my name is ruby                    Untill i didnt get my parcel status showing monday today is tuesday           01:12 AM, 28th Sep                     my name is ruby                    Its urgent i need this           01:12 AM, 28th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:12 AM, 28th Sep                     my name is ruby                    Kindly plz deliver my parcel tomorrow its a request bc i have a flight on fri           01:13 AM, 28th Sep                   Mohammed                   We aplogize for  that delay we will escalate your issue to the concerned team to ship and deliver your order asap           01:13 AM, 28th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           01:13 AM, 28th Sep                     my name is ruby                    Plz deliver till tomorrow           01:14 AM, 28th Sep                     my name is ruby                    Its a request           01:14 AM, 28th Sep                   Mohammed                   We will do the needful           01:15 AM, 28th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 AM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4930201