Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 27 Sep 2022 20:55:07 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>This the new one order no 9587954103<br>
<br>
</div>
<div dir="ltr">
<div>Regards </div>
<div>
<br>
</div>
<div>Samani </div>
<div>00971-55 355 73 72</div>
<div>UAE - Dubai </div>
<div>
<br>
</div>
Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27 Sep 2022, at 11:22 PM, Splash &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4924004</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4924004<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Elsamani,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr">
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div>
<br>
</div>
<div dir="ltr">We would like to inform you that our courier partner tried to contact you on (971553557372) but got rejected from your end.</div>
<div>
<br>
</div>
<div dir="ltr">Could you please provide us with your mobile number and your full address so we can assist you further.</div>
<div>
<br>
</div>
<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">
<br>
</div>
</div>
</div>
<div dir="ltr">
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">
Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Splash </span>Support
 Team.</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4924004