Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 18:15:16 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc Mary Ann                             09:51 PM, 26th Sep                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:52 PM, 26th Sep                    Centrepoint KW whatsapp bot                    Hello Mary Ann , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:52 PM, 26th Sep                     Mary Ann                    No one contacted me , so how you will tell Customer no response?           09:52 PM, 26th Sep                    Centrepoint KW whatsapp bot                    Hi Mary Ann , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:52 PM, 26th Sep                     Mary Ann                    6           09:52 PM, 26th Sep                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:52 PM, 26th Sep                     Mary Ann                    1           09:52 PM, 26th Sep                    Centrepoint KW whatsapp bot                   Please enter your email address           09:52 PM, 26th Sep                     Mary Ann                    [email-masked]           09:53 PM, 26th Sep                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:53 PM, 26th Sep                   Mohammed                   Hi Mary, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:57 PM, 26th Sep                     Mary Ann                    Hello           10:00 PM, 26th Sep                     Mary Ann                             10:00 PM, 26th Sep                     Mary Ann                    The reason why my order not deliver today is customer no response, but no one call me ragarding for the delivery           10:01 PM, 26th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:04 PM, 26th Sep                   Mohammed                   Could you please confirm is this your correct phone number +96569972555?           10:05 PM, 26th Sep                     Mary Ann                    69972555           10:05 PM, 26th Sep                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:10 PM, 26th Sep                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           10:10 PM, 26th Sep                     Mary Ann                    Ok thank you. Appreciate this           10:11 PM, 26th Sep                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           10:12 PM, 26th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:14 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4924838