Subject: Ticket Assigned - Conversation with miss martin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 18:39:52 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with miss martin miss martin                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  miss martin Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  096983992 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hello Agent:  Hi Samantha, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hi Customer:  I would like to knw where is my order Agent:  As i checked the order 8187022341, is still with the courier team out for delivery. Customer:  When will it come Agent:  They will contact you soon for the delivery in your number: +96596983992 Customer:  Its 6:30 already Agent:  The delivery timing is till 9 P.M, and we will do the needful to deliver the order to you in the earliest. Customer:  It was actually supposed to be delivered yesterday Customer:  I had placed the order on 20th Agent:  I do apologise for that .This is not the issue we wan't our customer to have. Customer:  This is my order with max. I usually order with centrepoint and never faced an issue Customer:  Can u pls call the driver and find what what's happening Agent:  Am truly sorry for that, but we don't have the delivery team contact. Agent:  We will do the needful to deliver the order to you within today. Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hello Agent:  Hi Marthin , thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Where is my order pls Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Sure Agent:  Is this contact number is correct  +96596983992? Customer:  Yes Agent:  please accept our sincere apologies for this unexpected delay. Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +96596983992 Customer:  I was suppose to receive it yesterday Customer:  What happened Agent:  Yes, it was supposed to receive your order yesterday. Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order tomorrow. Customer:  Why wasn't it delivered today Customer:  Pls Agent:  I am really very sorry for this delay. I know that you’ve been waiting for it. Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  Is it possible to cancel it Agent:  Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Customer:  Ok thanks Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Martin,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Why hasnt my ordered yet Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Can you confirm that your correct contact number is:+96596983992 ? Customer:  Yes Agent:  have you received any call from the courier ? Customer:  No Agent:  We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope you will have when shopping with us. Agent:  Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us. Customer:  Can i cancel it Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Customer:  Can ihave courier number Agent:  Accept our apologies, this information is not available because the shipping partner chooses the delivery man according to his availability Customer:  Since 3 days im waiting Agent:  We will contact the courier and check the reason of the delay and ask them to delivere as soon as possible Customer:  This is not right Agent:  Kindly allow us a little time to work on it and we will do our best to make you receive the order fast Customer:  I did a big mistake shopping in max Customer:  Very bad service Customer:  Very bad Agent:  We will escalate the issue to the higher team to make sure there will be no further delay Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hello Martin, I am Aya, thank you for contacting us. how may I help you today. Customer:  Where is my order Customer:  Y its so late Agent:  we would like to inform you that we are still working on the issue Agent:  we will update you at the soonest we can Agent:  and deliver your items successfully Customer:  How long Agent:  kindly allow us 24 hours Customer:  Im waiting for 3 days Agent:  I am totally understand you and please accept our full apology for the delay Agent:  make sure that we will do our best to solve this issue at the soonest we can Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Martin, thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Where is my order Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Ok Agent:  We sincerely apologize for any inconvenience caused you. This is not the experience we offer Agent:  we would like to inform you that your issue has been raised and this is your complaint number 4907626 Agent:  Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible. Customer:  When will i get it Agent:  Thank you for your patience. We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team. Agent:  please note  that we will contact you through your email once we get any updates Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Martin,Thank you for contacting us. My name is Mais,I will be happy to assist you. Customer:  Where is my order Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  Please note that your order 8187022341 is out for delivery towards you and you will be contacted shortly through your contact number to arrange the delivery Agent:  Is there anything else I can assist you with? Customer:  Since 4 days im hearing same story Customer:  Nobody contacted me yet Agent:  Is there anything else I can assist you with? Agent:  Please allow us only today if you haven't received the order by the end of the day please contact us to do the needful Agent:  It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future. I am Mais and have a wonderful day! Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8197022341 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Samantha, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Where the hell is my order? Im waiting since 4 days Agent:  I do apologise for that .This is not the issue we wan't our customer to have. Agent:  As i checked the order is out for delivery again today by the delivery team Customer:  Nobody called Agent:  They will contact you soon for the delivery in your number: 96596983992 Agent:  The delivery timing is till 9 P.M but we will deliver the order in the earliest. Customer:  This is what im hearing for 4 days Agent:  We will follow up the issue with the store and we will do the needful to fix the issue in the earliest. Agent:  Is there is any thing else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful evening. Bot:  Before you go, would you like to rate our Customer Service Customer:  Start Again Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi miss martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187022341 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0921220006933     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 PM, 24th Sep                   Mohammed                   Hi Miss, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           10:26 PM, 24th Sep                     miss martin                    Where is my order           10:26 PM, 24th Sep                     miss martin                    R u planning to delivery it or not           10:26 PM, 24th Sep                     miss martin                    Hello           10:29 PM, 24th Sep                   Mohammed                   Please allow me a moment to check this for you.           10:29 PM, 24th Sep                   Mohammed                   Could you please confirm if this is your correct mobile number +96596983992  ?           10:30 PM, 24th Sep                     miss martin                    Yes           10:30 PM, 24th Sep                   Mohammed                   We would like to inform you that your order is out for delivery           10:33 PM, 24th Sep                     miss martin                    Since 4 days           10:33 PM, 24th Sep                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to check with our courier partner and deliver your order ASAP           10:33 PM, 24th Sep                     miss martin                    When           10:33 PM, 24th Sep                   Mohammed                   We will get back to you soon enough           10:35 PM, 24th Sep                   Mohammed                   Do you have anything else I can help you with?           10:36 PM, 24th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 24th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4914165