Subject: New Reply Received - Return order
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 24 Sep 2022 04:19:30 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Return order  Ticket comment <div dir="auto">Dear Team,</div>
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<div dir="auto">I understand the policy but the size difference is from your side we order the same size but it looks really big that is why we didn’t open it. Usually for the non wired bras are not that much big. Please allow us to replace it don’t refund its useless to keep it at home or thorough something which we just buy. Off course it’s like this and we will stop buying garments from website as it looks change in size.</div>
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<div dir="auto">Thanks</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Sep 23, 2022 at 10:16 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Ali,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div dir="ltr">We understand you are facing issue with the items you recently purchased from our website. Unfortunately the items you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div dir="ltr">As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div dir="ltr">Please refer to the below link for any further information on non-returnable items:</div>
<div><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer" target="_blank">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></div>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4904942