Subject: New Reply Received - Need to Return Items for Exchange
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 16:27:04 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Need to Return Items for Exchange  Ticket comment <div>Hello,</div>
<div><br></div>
<div>The package has been returned and picked up but there was no acknowledgement receipt given. Please expedite this issue and send me back the items with the correct sizes.. Please exchange the items size 12 to size 10.. while items with size M, must be exchanged with size S..</div>
<div><br></div>
<div><br></div>
<div>Your prompt reponse will be highly appreciated..</div>
<div><br></div>
<div>Thank you!</div>
<div><br></div>
<div>Blanca</div>
<div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Sep 18, 2022 at 10:21 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2949582723"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Blanca,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div>You can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Centrepoint) store across the UAE.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br><b style="color:rgb(0, 0, 0);font-family:Calibri, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14.6667px"><span lang="EN-US">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</span></b>
</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div dir="ltr">The Support Team.</div>
</div></div>

	

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4889618