Subject: New Reply Received - Online order issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 06:11:44 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Online order issue  Ticket comment <div class="ydp95834a4cyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div>
<div dir="ltr">Dear Team,</div>
<div dir="ltr"><br></div>
<div dir="ltr">I am the one who cancelled this order and i am not asking about the refund .</div>
<div dir="ltr"><br></div>
<div dir="ltr">My complain is that i tried to take the offer which i shared before Buy 1 Get 1 for Free however as per your customer service agent he told me that it might be an platform error that's  why its not activating the promotion.</div>
<div dir="ltr"><br></div>
<div dir="ltr">My request is to get the offer that's it . </div>
<div><br></div>
<div class="ydp95834a4csignature"><div style="font-family:Helvetica, Arial, sans-serif;font-size:13px">
<span><div class="ydpeb63fba0MsoNormal"><span> </span></div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif" class="ydpeb63fba0MsoNormal">
<span style="font-size:10pt;font-family:sans-serif">Best Regards.</span><span style="font-size:10pt;font-family:sans-serif"></span>
</div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif" class="ydpeb63fba0MsoNormal">
<b><span style="font-size:10pt;font-family:Arial, sans-serif">ISSA DAOUD,</span></b><br>
</div>
<div style="color:rgb(0, 0, 0);font-family:Helvetica, Arial, sans-serif;margin-bottom:12pt"><span style="font-size:10pt;font-family:sans-serif"><b>M</b> +974 66 011 594</span></div></span><br><div></div>
</div></div>
</div>
        <div><br></div>
<div><br></div>
        
        </div>
<div id="yahoo_quoted_3861688368" class="yahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, September 19, 2022 at 03:24:54 AM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="yiv1943406661"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div>Hi Issa ,<br><br>
</div>
<div dir="ltr"><div>
<div dir="ltr" style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, -apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div></div>
<div>We apologize for the inconvenience caused.</div>
<div> </div>
<div dir="ltr">As per the system the item is not under any offer at the moment. and the order 4686627377 has been cancelled and refunded to your bank account and the process takes 7-14 days according to the bank procedures .</div>
<div> </div>
<div>If you still believe that you did not receive your order, please contact us again within 24 hours.</div>
<div> </div>
<div>Please feel free to contact us if you have any further questions.</div>
<div> </div>
<div><br style=""></div>
<div>Your friends,</div>
<div>Support Team</div>
<div></div>
</div></div>
<div>
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
<div><br></div>
</div>

	

</div></div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4885627