Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 19:25:42 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Yes the whole order was wrong. Need my cash back and not a voucher.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 18 Sept 2022 20:41, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="line-height:1.38"><span style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap" dir="ltr">Hi Amal,</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">We sincerely apologize for any inconvenience caused,</span></div>
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<span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">We apologies for the inconvenience caused. We understand you were expecting the item to arrive to you as you have ordered, and we feel very sorry that on this instance we could not meet your expectations. </span></div>
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<span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">We will accept a return of your item, Could you please confirm that the order number () has been delivered completely wrong and you wish to return the whole order?</span></div>
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<span dir="ltr" style="color:rgb( 0 , 0 , 0 );font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:11pt;white-space:pre-wrap">​</span><br>
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<div style="line-height:1.38"><span style="font-size:11pt;font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 0 , 0 , 0 );text-decoration:none;white-space:pre-wrap" dir="ltr">We look forward to hearing from you.<br></span></div>
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<span dir="ltr" style="font-size:11pt;font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 0 , 0 , 0 );text-decoration:none;white-space:pre-wrap">​</span><br>
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<div style="line-height:1.38"><span dir="ltr" style="font-size:11pt;font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 0 , 0 , 0 );text-decoration:none;white-space:pre-wrap">Your friends, </span></div>
<div style="line-height:1.38"><span style="font-size:11pt;font-family:'arial' , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;color:rgb( 0 , 0 , 0 );text-decoration:none;white-space:pre-wrap" dir="ltr">The Support Team.</span></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">4889777:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4889777