Subject: Ticket Assigned - Conversation with Khazilane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 22:27:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khazilane Khazilane                    Hu           02:20 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:20 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:20 AM, 17th Sep                     Khazilane                    1           02:20 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    Hello Khazilane , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:20 AM, 17th Sep                     Khazilane                    1           02:20 AM, 17th Sep                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:20 AM, 17th Sep                     Khazilane                    9585945740           02:21 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            02:21 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 AM, 17th Sep                     Khazilane                    2           02:21 AM, 17th Sep                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:21 AM, 17th Sep                     Khazilane                    1           02:21 AM, 17th Sep                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:21 AM, 17th Sep                     Khazilane                    [email-masked]           02:22 AM, 17th Sep                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:22 AM, 17th Sep                   Mohammed                   Hi Khazilane , Thank you for contacting us. I'm Tawfik. I will be happy to help you.           02:23 AM, 17th Sep                   Mohammed                   Your order ID  9585945740 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           02:24 AM, 17th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           02:24 AM, 17th Sep                     Khazilane                    Hi tawfik , could you please update this order number 9585945740 . It’s I collected from your store. Now i need to return one item , unfortunately there is online showing still processing           02:25 AM, 17th Sep                   Mohammed                   We apologize for that ,we will escalte your issue to update the status asap           02:27 AM, 17th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:27 AM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883252