Subject: Ticket Assigned - Conversation with gowthami
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 21:22:46 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gowthami gowthami                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi,im gowthami Bot:  ✍️ Please enter your name Customer:  gowthami Bot:  Hi gowthami, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I want to know about promo code for first purchase Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  Not about order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi gowthami, what do you need help with? Customer:  ?Store Location Bot:    Looking for a Splash Fashions store near you? Just tap on the link below? and choose your city.   www.splashfashions.com/ae/en/storelocator   Happy shopping!?️   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0543697262 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Customer:  Hi, I'm Gowthami I want to know about Customer:  First purchase promo code Agent:  Hi Gowthami, thank you for contacting us. This's Mazen We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Okay Agent:  Yes you will find that on website Agent:  once log in Agent:  or once you will do purchase Customer:  APP15 is the first purchase promo code right? Customer:  Are you here? Agent:  Please share photo of the code to check Customer:  I don't have a photo Customer:  APP15 Customer:  That's the code Agent:  Was it written this is the first purchase promo code Agent:  ? Agent:  Hi, I'm not getting a response from you. Are you still connected? Customer:  Actually a person i know purchased today from splash app Customer:  He used APP15 as promo code which we got from google Customer:  And got 15 percent off Customer:  While I'm using the same it's showing can't be redeemed Customer:  Are you still connected? Agent:  If this your first purchase you will get it Agent:  You need to create an account and sign up and log in to your account after that you will get your first purchase promo code Agent:  Do you have any other inquiries that we can help with? Customer:  I created the account Customer:  And it's my first purchase Customer:  Still I'm not getting it Customer:  You can check with that if you want Agent:  which code is showing to you once log in Customer:  No code is shown Customer:  But in google i saw APP15 code Agent:  Did you try to place an order and check out Agent:  ? Customer:  Yes Agent:  You may get a notification that use this code to get discount Agent:  We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it. Customer:  Ok I'll check Agent:  Do you have any other inquiries that we can help with? Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:08 AM, 17th Sep                   Mohammed                   Hi Gowthami , Thank you for contacting us. I'm Tawfik. I will be happy to help you.           01:09 AM, 17th Sep                     gowthami                    As you said I reinstalled my app           01:10 AM, 17th Sep                     gowthami                    Then also first purchase promo code not working           01:10 AM, 17th Sep                   Mohammed                   We apologize for that  ,As we can see you have used the code APP15 that was for first purchase on the order   9580846887           01:11 AM, 17th Sep                     gowthami                    What           01:11 AM, 17th Sep                     gowthami                    I haven't ordered yet           01:12 AM, 17th Sep                   Mohammed                   The order  9580846887 was on Aug 3, 2022           01:13 AM, 17th Sep                   Mohammed                   And the APP15  for first purchase only           01:13 AM, 17th Sep                     gowthami                    I didn't order           01:14 AM, 17th Sep                     gowthami                             01:14 AM, 17th Sep                   Mohammed                   Please login by email id [email-masked]  and you will find the order history           01:15 AM, 17th Sep                     gowthami                    Can you share the order details           01:15 AM, 17th Sep                     gowthami                    Are you just kidding           01:15 AM, 17th Sep                   Mohammed                   And the order due payment gateway   it didn't pass through           01:16 AM, 17th Sep                   Mohammed                   The order was by TABBY           01:16 AM, 17th Sep                     gowthami                    But i didn't place the order right           01:16 AM, 17th Sep                     gowthami                    It was failed           01:16 AM, 17th Sep                   Mohammed                   Yes but the code valid only for one time           01:18 AM, 17th Sep                     gowthami                    So my first purchase was not completed right?           01:18 AM, 17th Sep                     gowthami                    Then why can't i use the code           01:18 AM, 17th Sep                   Mohammed                   so we will provide you voucher by value 10 aed and we will send within  48 hours           01:18 AM, 17th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           01:18 AM, 17th Sep                     gowthami                    10 aed voucher is not fair right?           01:19 AM, 17th Sep                     gowthami                    15 percent was the first purchase code           01:19 AM, 17th Sep                   Mohammed                   ok will provide you by voucher with value 15 and will send it to your email           01:21 AM, 17th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           01:21 AM, 17th Sep                     gowthami                    15 percent right?           01:21 AM, 17th Sep                   Mohammed                   15 aed the items on your cart  by value  104 aed           01:22 AM, 17th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 AM, 17th Sep                     gowthami                    Ok           01:22 AM, 17th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4883197