Subject: New Reply Received - Order buy 1 get 1 free
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 17:02:49 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order buy 1 get 1 free  Ticket comment <div dir="ltr">
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<div>Dear Splash team,</div>
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<span class="s1" style="font-family: UICTFontTextStyleBody">Not all people know this way, but I ordered this one because the promotion is (buy 1 get 1 free). After that you sent only one piece. Where is the extra overall free one? I need this because i paid
 for (buy 1 get 1 free), not buy 1, and i ordered for me and my sister. So, please send me the extra overall.<span class="Apple-converted-space"> </span></span>
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Next time they should put instructions on splash app. </div>
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<div dir="ltr">Regards, </div>
<div dir="ltr">Safa</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 16, 2022 8:48:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4882296] - Order buy 1 get 1 free
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<div dir="ltr">Hi Safa,</div>
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<div><span dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">Thank you for contacting us.</span></div>
<div><span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)"> </span></div>
<div><span dir="ltr" style="box-sizing:border-box; color:rgb(0,0,0)">With reference to order no #9586436066</span></div>
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<div><span dir="ltr" style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">We would like to inform you that you have only select one pair of the item # 163676656 - - Lee Cooper Dungaree with Pockets and Adjustable Shoulder Straps.</span></div>
<div><span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)"> </span></div>
<div><span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item. </span></div>
<div><span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)"> </span></div>
<div><span style="box-sizing:border-box; word-break:break-word; color:rgb(0,0,0)">If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.</span></div>
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<div>We thank you for your understanding and cooperation.<br>
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Feel free to reach out to us if you need any further assistance.</span> </div>
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<div>Your friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4882296