Subject: New Reply Received - RE: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 18:03:17 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  RE: Order confirmed!  Ticket comment <div dir="auto">i have recieved this item , but order </div>
<div dir="auto">7385773957 has not been collected yet for the return</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 15/09/2022 20:20 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: RE: Order confirmed! </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4875315</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4875315<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">Hi Noor,<br>
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Thank you for reaching out to us.</div>
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We are following up with you regarding order number: {7386282866}. </div>
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We sincerely apologise however, due to system upgradation certain shipments are delayed by 2 working days so the orders may take up to 3-7 working days to be delivered. We really appreciate your patience regarding the same.</div>
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We will expedite the shipments as soon as our systems upgrade are done, and try to deliver as fast as possible.</div>
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If you do not receive your order within the one week, please simply reply to this email and let us know. We will be happy to help. </div>
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We hope this helps and have a great day! Stay Safe! </div>
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Your Friends, <br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4875315