Subject: Ticket Assigned - Conversation with Shady Kayser
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 17:13:26 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shady Kayser Shady Kayser                    Ji           08:57 PM, 15th Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            08:57 PM, 15th Sep                   Babyshop UAE WhatsApp bot                    Hello Shady Kayser , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:57 PM, 15th Sep                     Shady Kayser                    5           08:57 PM, 15th Sep                   Babyshop UAE WhatsApp bot                    Hi Shady Kayser , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            08:57 PM, 15th Sep                     Shady Kayser                    5           08:57 PM, 15th Sep                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           08:57 PM, 15th Sep                   Mohammed                   Hi Shady, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:58 PM, 15th Sep                     Shady Kayser                    Regarding to my request to return an order number 9585846687  as i have been told that someone will pick it up today           08:58 PM, 15th Sep                     Shady Kayser                    But till now no one came           08:59 PM, 15th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:59 PM, 15th Sep                   Mohammed                   As we have checked, the issue has been already escalated under the ticket number 4873058           09:00 PM, 15th Sep                   Mohammed                   Our team is working on it and will contact you soon enough           09:00 PM, 15th Sep                     Shady Kayser                    So can i send it by my self tomorrow to babyshop in shara center           09:00 PM, 15th Sep                   Mohammed                   Please note that our courier partner will collect the items from you soon enough           09:03 PM, 15th Sep                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           09:04 PM, 15th Sep                     Shady Kayser                    Yes           09:04 PM, 15th Sep                     Shady Kayser                    I am asking tou           09:05 PM, 15th Sep                     Shady Kayser                    You           09:05 PM, 15th Sep                     Shady Kayser                    can i send it by my self tomorrow morning to babyshop in shara center           09:05 PM, 15th Sep                   Mohammed                   We have an ongoing system upgradation, which will mean that we will not be able to accept any returns at Store for next 2 days. We apologise for the inconvenience this has caused.           09:08 PM, 15th Sep                   Mohammed                   We request you to please visit the store for return tomorrow           09:09 PM, 15th Sep                     Shady Kayser                    They told me that the system issue will be solve by today           09:09 PM, 15th Sep                     Shady Kayser                    Okay then i am going to do that thanks           09:09 PM, 15th Sep                   Mohammed                   Do you have any another inquiry can i help you with ?           09:11 PM, 15th Sep                     Shady Kayser                    No           09:11 PM, 15th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4879744