Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 16:48:18 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           08:29 PM, 15th Sep                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            08:29 PM, 15th Sep                   MAX UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:29 PM, 15th Sep                     ?                    2           08:30 PM, 15th Sep                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:30 PM, 15th Sep                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:30 PM, 15th Sep                     ?                    2           08:30 PM, 15th Sep                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:30 PM, 15th Sep                     ?                    1           08:30 PM, 15th Sep                   MAX UAE whatsapp bot                   Please enter your email address           08:30 PM, 15th Sep                     ?                    [email-masked]           08:30 PM, 15th Sep                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:30 PM, 15th Sep                   Mohammed                   Hi , Thank you for contacting us. I'm Tawfik. I will be happy to help you.           08:31 PM, 15th Sep                   Mohammed                   We would like to inform you that we have processed the refund of amount (AED 10.20) on (9/15/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           08:32 PM, 15th Sep                     ?                    Hi           08:32 PM, 15th Sep                     ?                    Actually I want to ask one more return           08:33 PM, 15th Sep                     ?                    Which was long time back           08:33 PM, 15th Sep                   Mohammed                   Could you please share your exact order number so that I can assist you further?           08:33 PM, 15th Sep                     ?                    For that item I also didn't get any reply           08:34 PM, 15th Sep                     ?                    I did complain by emails           08:34 PM, 15th Sep                     ?                             08:34 PM, 15th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:35 PM, 15th Sep                     ?                    Ok           08:35 PM, 15th Sep                   Mohammed                   Please check your email ([email-masked]) as we have sent you link to fill your address information           08:37 PM, 15th Sep                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           08:39 PM, 15th Sep                     ?                    That item is not in return condition as you can understand it's a long time back           08:39 PM, 15th Sep                   Mohammed                   We sincerely apologize for any inconvenience caused,           08:42 PM, 15th Sep                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:42 PM, 15th Sep                     ?                    I can get refund for it           08:42 PM, 15th Sep                   Mohammed                   We will check with our team and get back to you soon enough           08:45 PM, 15th Sep                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           08:45 PM, 15th Sep                     ?                    Ok thanks           08:45 PM, 15th Sep                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           08:46 PM, 15th Sep                     ?                    No only this           08:46 PM, 15th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:47 PM, 15th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4879648