Subject: New Reply Received - Re: Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 05:45:22 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div dir="ltr">hi <div>the order is missing </div>
<div>its skirt and shirt </div>
<div>i recived only shirt </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Sep 14, 2022 at 11:20 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4870702</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Amna,<br><br>Thank you for reaching out to us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologies for the inconvenience caused.<br><br>We are truly sorry to hear that you have received a incomplete item than the one you originally ordered from our website.</div>
<div dir="ltr">
<br>At this point our systems are undergoing upgradation. This means that option to return would not be available till 15th of September. We request you to kindly login to your my account section after 15th of September, and try to make an online request for return.</div>
<div dir="ltr">
<br>If after 15th September you still do not see the option to return, please let us know the following information and we will create a return request on our side after 15th September:<br>1. Order Number<br>2. Names of the Items you wish to return.</div>
<div dir="ltr">
<br>We really appreciate your patience and cooperation with us.</div>
<div dir="ltr">
<br>Your Friends,<br>The Support Team.</div>
</div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4870702