Subject: Ticket Assigned - Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 12 Sep 2022 16:31:53 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Return Hello,

I arranged a return of an item I purchased on Saturday.

A man just turned up to collect it with calling you arrange a time first and he did not scan it or give me anything prove my return.

Is this your normal procedure? If so, this greatly needs to be improved.

Kind regards,

Karen Malone

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4865265