Subject: Note Added - [#4778039] IPod pro warranty issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 11 Sep 2022 11:58:42 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4778039    Subject:  IPod pro warranty issue   Requester: thena twaty    Note Content:   <div dir="ltr" style="">
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<div dir="ltr">Supplier has already spoken with the customer regarding warranty. Can you please reconfirm it with the customer. <span></span><span></span>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, September 9, 2022 7:12:53 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4778039] - IPod pro warranty issue
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 Pandey</span></a></span></div>
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<b>From:</b> Sanket Sable &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 3:10 PM<br>
<b>To:</b> Mohamed Mahmoud &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4778039] - IPod pro warranty issue</div>
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<div class="x_MsoNormal">+<a id="OWAAM4E7B3F28DE54459CAFC6100272492D48" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nitish Pandey</span></a>
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 3:00 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4778039] - IPod pro warranty issue</div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir Next LT Pro",sans-serif'>Hi
<a id="OWAAMF20734D0E3DE43A3A54E7DC20AC9B8A3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif; text-decoration:none'>@Sanket Sable</span></a></span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir Next LT Pro",sans-serif'>Here is the screen shot shared by the cst so you can have a better understanding regarding the below.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir Next LT Pro",sans-serif'>Awaiting your advice.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir Next LT Pro",sans-serif'>Thanks</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Avenir Next LT Pro",sans-serif'>Ali
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 30, 2022 2:06 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4778039] - IPod pro warranty issue</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Hi Team</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Problem Statement: Warranty issue</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Order Date: Aug 23, 2022</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Order ID: 9583395909</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Item ID; 164303092 - - Apple Airpods Pro With Magsafe Charging Case MLWK3</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black"> Customer Name: Thena tresna</span></div>
<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; color:black">Contact: +971507006475</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Issue Description: The customer received the order on 25-08-22 along with the item Apple Airpods Pro With Magsafe Charging Case MLWK3 and as per the customer's information the warranty must
 be valid for one year now customer provided us with a snapshot showing that the warranty only till 22-04-23 Kindly check and advise </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">Regards,</span></div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; color:black">CS Team Sohaib Ahmed</span></div>
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