Subject: New Reply Received - Refund - complaint no. 4840699
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Sep 2022 09:54:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund - complaint no. 4840699  Ticket comment <div dir="ltr">Hi<div><br></div>
<div>I already raised it with my bank first and they informed me that it was charged twice, which is why they provided me with the 2 reference codes that I sent you previously. <br><br>This is becoming very inconvenient for me and you are not being helpful in the matter.  Please re check and get back to me.</div>
<div><br></div>
<div>Ashley McMorrow </div>
<div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 Sep 2022, at 03:03, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Ashley</div>
<div dir="ltr">
<div>
<span rel="tempredactor" style="font-size: 14px" dir="ltr">​</span><br>
</div>
<div><span rel="tempredactor" style="font-size: 14px">Thank you for getting in touch with us. </span></div>
<div><span rel="tempredactor" style="font-size: 14px">​</span></div>
<div><span rel="tempredactor" style="font-size: 14px">We apologize for the inconvenience caused.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">As per the system, the amount BD24 has been deducted one time only, if you charged twice please contact your bank and raise an objection</span></div>
<div><br></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We thank you for your understanding and cooperation.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team </span></div>
</div>
<div dir="ltr">,<br><br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4840902