Subject: Ticket Assigned - Conversation with farheena zarnain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 22:15:27 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farheena zarnain farheena zarnain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farheena zarnain Bot:  Hi Farheena Zarnain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450235719 Bot:  Please wait while we transfer you to an agent Agent:  Hi  , My name is Mohamed.Thank you for contacting us. I will be happy to help you! Agent:  We can see that you have contacted us for refund queries. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheena Zarnain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:58 AM, 08th Sep                   Mohammed                   Hi Farheena zarnain  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:59 AM, 08th Sep                     farheena zarnain                    I got msg on Saturday that my refund has been processed but still I haven’t got it           02:00 AM, 08th Sep                   Mohammed                   Can you please share your order number ?           02:00 AM, 08th Sep                     farheena zarnain                    Kindly giv my refund so that I can shop my product before the sale has gone           02:00 AM, 08th Sep                     farheena zarnain                    Your refund of QAR 93.00 for order 4684582798 is on its way & will be credited in 5-7 business days.           02:01 AM, 08th Sep                     farheena zarnain                    4684582798           02:01 AM, 08th Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:02 AM, 08th Sep                     farheena zarnain                    Are u ther           02:02 AM, 08th Sep                   Mohammed                   Regarding to your order (4684582798), We would like to inform you that we have processed the refund of amount (93) in your my credit wallet.  You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:04 AM, 08th Sep                   Mohammed                   Is there anything else I can help you with?           02:04 AM, 08th Sep                     farheena zarnain                    Kindly help me out I hav provided u all the detail           02:04 AM, 08th Sep                     farheena zarnain                    Dnt teach me process I am an old costumer           02:06 AM, 08th Sep                     farheena zarnain                             02:06 AM, 08th Sep                     farheena zarnain                    Look no credit is ther           02:07 AM, 08th Sep                     farheena zarnain                    Without grabbing the data and u r teaching me the process           02:07 AM, 08th Sep                     farheena zarnain                    Plz help me out regarding my refund and credit it ASAP           02:08 AM, 08th Sep                   Mohammed                   We apologize  for that as we can see you  have  120 QAR  please reinstall the app and login by email id  [email-masked]           02:08 AM, 08th Sep                     farheena zarnain                    Let me check           02:08 AM, 08th Sep                     farheena zarnain                    It’s not showing           02:12 AM, 08th Sep                     farheena zarnain                    Shukran point is visibl and added at checkout but credit are not visibl nor it’s deducted in checkout           02:13 AM, 08th Sep                   Mohammed                   Thank you for confirmation,we will escalte your issue to the technical team and will update you on the details by email [email-masked] within 24 hours           02:13 AM, 08th Sep                   Mohammed                   Is there anything else I can help you with?           02:13 AM, 08th Sep                     farheena zarnain                    Just help me in this ASAP so that I can grab my products befor the sale expires           02:14 AM, 08th Sep                   Mohammed                   We will do the needful           02:15 AM, 08th Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 AM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4844821