Subject: Ticket Assigned - Fw: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 05 Sep 2022 16:25:32 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fw: We’ve received your return request. This link is also not working and I have tried it through various devices including my other phones and laptop.
In fact my last return request had also the same issue and despite of my several follow ups it's not been sorted till date.
P.S. you don't need to apologise every time and instead put little but sincere effort in resolving the issue effectively.

Sent from Yahoo Mail on Android 
 
   ----- Forwarded Message ----- From: "Max Fashion" <[email-masked]> To: "Prakash Navani" <[email-masked]> Cc:  Sent: Sun, Sep 4, 2022 at 19:05 Subject: We’ve received your return request.   
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Thank you for submitting your Click & Collect return request

Hi Prakash Navani, you’re almost there! You can finish returning this product in a few easy steps:
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1. Update your pick-up address 
 
 Please enter it  here  so we know where to collect your items from. Your return cannot be processed without a pickup address. 
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2. Confirm your pick-up
 
Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.
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3. Hand over your return
 
Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.
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4. Receive your refund
    
   -  Your product will take 3-5 business days to reach our warehouse. 
   -  We'll take 1 business day to conduct a quality check. 
   -  Your refund will be issued in 2-7 business days after the quality check. 
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Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4831905